Warranty Policy

Last updated: November 7, 2025

At Wristora Watch, we are committed to providing our customers with 100% authentic watches that meet the highest quality standards. Every product comes with a warranty period that may vary depending on the watch brand and model.

1. General Warranty Information

Most watches on our website come with a 1-year warranty from the date of purchase.
However, the warranty duration may differ by brand. Each brand has its own official warranty period and conditions.
The warranty period and details applicable to your specific watch will be clearly mentioned on the product page or warranty card provided at the time of purchase.

2. Warranty Coverage

The warranty generally covers manufacturing and functional defects that occur under normal use. This may include:

Internal mechanism or movement malfunction
Battery replacement issues (if mentioned by the brand)
Dial or hands malfunction due to internal defects
Watch not keeping accurate time due to factory error

3. What Is Not Covered Under Warranty

Physical damage such as cracks, dents, or scratches on the glass, case, or strap.
Water damage (unless specified as water-resistant by the manufacturer).
Damage caused by misuse, mishandling, or accidents.
Unauthorized repairs or alterations made by anyone other than the authorized service center.
Normal wear and tear such as strap discoloration or fading.

4. Brand-Specific Warranty

Since Wristora Watch sources products from multiple international and local brands, each brand has its own warranty policy. For example:

Casio / Seiko / Citizen: Usually 1-year international or local brand warranty.
Curren / Skmei / Naviforce: Limited 6–12 months functional warranty.
Other fashion brands: Warranty duration as mentioned on the product detail page.

Our team ensures that the exact brand warranty valid at the time of purchase is provided to the customer along with the product.

5. Claiming a Warranty

Email us at wristorawatchofficial@gmail.com with your order number, product details, and a short description of the issue.
Attach clear photos or videos showing the problem.
Our support team will verify the claim and guide you through the repair or replacement process.

6. Warranty Validity Conditions

The watch must be purchased from Wristora Watch with valid proof of purchase (order number or invoice).
Warranty is valid only for the original purchaser and is not transferable.
Warranty does not apply to watches purchased from unauthorized resellers.

7. Additional Notes

The warranty covers repair or replacement depending on the issue and availability of parts.
If the exact model or parts are unavailable, a comparable replacement may be offered.
Warranty handling time may vary based on brand and nature of defect.